At Gluck77 Casino Australia, we respect your privacy and are committed to protecting the personal information of all our players. This Privacy Policy explains how we collect, use, store, and protect your data, and how you can exercise your privacy rights.
1. Information We Collect
When you register, log in, or play at Gluck77 Casino, we may collect the following information:
- Personal information: Name, email address, date of birth, phone number, residential address
- Account details: Username, password, registration history, VIP level, rewards
- Payment information: Bank details, credit/debit card information, e-wallet accounts
- Technical information: IP address, device type, browser, operating system, location data
- Gameplay information: Games played, wagers, wins, losses, bonuses claimed
We collect this information to ensure a safe, secure, and personalized gaming experience for all players.
2. How We Use Your Information
We use your data for the following purposes:
- Account management: To create and maintain your account, verify identity, and provide access to games
- Payment processing: To deposit and withdraw funds securely
- Customer support: To respond to inquiries, complaints, and technical issues
- Promotions and bonuses: To offer personalized promotions, bonuses, and VIP rewards
- Responsible gaming: To monitor and manage gameplay activity, enforce limits, and ensure safe gaming
- Compliance: To meet legal obligations and anti-fraud regulations
Your data is never shared with unauthorized third parties.
3. Cookies and Tracking Technologies
Gluck77 Casino uses cookies and other tracking technologies to:
- Improve website performance and user experience
- Remember your login preferences and game history
- Personalize promotions and offers
- Monitor security and detect fraudulent activity
You can manage cookies in your browser settings. Please note that disabling cookies may affect some site features.
4. Data Security
We implement state-of-the-art security measures to protect your personal and financial information:
- SSL encryption for all transactions and account data
- Secure servers with restricted access
- Continuous monitoring for suspicious activity
- Optional two-factor authentication (2FA) for account protection
Your data is stored safely and handled in accordance with Australian privacy laws.
5. Sharing Your Information
We do not sell your personal information. Your data may only be shared with:
- Service providers who help us operate the casino (payment processors, IT services)
- Regulatory authorities to comply with legal obligations or investigations
- Business transfers in the event of a merger or acquisition
All partners are bound by strict confidentiality agreements to protect your privacy.
6. Your Privacy Rights
As a registered player, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your account (subject to legal or regulatory obligations)
- Opt out of marketing communications
- Withdraw consent to data processing
To exercise your rights, contact [email protected].
7. Responsible Gaming & Data Use
Your information helps us promote responsible gaming:
- Track deposits, wagers, and session lengths
- Offer self-limits, cooling-off periods, or self-exclusion tools
- Ensure compliance with Australian gaming regulations
We are committed to creating a safe, fair, and responsible gaming environment.
8. Changes to This Privacy Policy
Gluck77 Casino may update this Privacy Policy periodically to reflect changes in regulations, technology, or our services. Updated policies will be posted on our website, and the effective date will be clearly indicated.
9. Contact Us
For questions, concerns, or privacy-related requests, you can contact our Privacy Officer:
Email: [email protected]
We are committed to responding to all inquiries promptly and ensuring your privacy is respected.